The customer service office, attends daily users who go to offices to address the questions and make process (delivery of documents, applications,etc.) that can not be made through the website or in the offices (branches) located in institutions working with the company.
For this project we will focus on three main activities:
• Allocation of turns and waiting room: after receiving the clients move to shift some chairs where they wait to be served.
• New credit information: which is given in a room where users who are going for the first time are served first, they are given a talk in groups in a laung adjacent to the waiting room.
• Customer service tellers: mostly used by existing customers for consulting or delivery of documents.
• New credit information: which is given in a room where users who are going for the first time are served first, they are given a talk in groups in a laung adjacent to the waiting room.
• Customer service tellers: mostly used by existing customers for consulting or delivery of documents.
The Model
The entities are the customers (users) served in the system, services can access three shifts (1), lectures (2) and tellers (3), customers can enter the system and perform the following activities:
• Enter (1) at the time of arrival (all users have to go through this station)
• Enter (1) then enter (2) be served out, orcontinue the process of entering credit (1) again to do more paperwork in (3).
• Enter (1) and enter 3 after being served out.
• Enter (1) then enter (2) be served out, orcontinue the process of entering credit (1) again to do more paperwork in (3).
• Enter (1) and enter 3 after being served out.
Stations:
1. Slot allocation: it has a server that assigns a shift depending on the unit to which the customer is directed
2. New credit information: it has a server (aroom where the talks are held)
3. Customer service tellers: it has twelve spaces for servers but you can usually find eight servers aprox. working . In each window was serving a customer at a time.
2. New credit information: it has a server (aroom where the talks are held)
3. Customer service tellers: it has twelve spaces for servers but you can usually find eight servers aprox. working . In each window was serving a customer at a time.
